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Helpful Hints

If you have questions that are not addressed here, please submit your question or concern via e-mail.

  • Problem: I am having trouble connecting to the Vanderbilt wireless network.

    VUNet is the campus-wide wireless network; you must authenticate to VUNet using your Vanderbilt credentials (VUnetID and ePassword).

    Solution: Follow these instructions to connect your computer or other wireless devices to VUnet.

  • Problem: I am having difficulty installing MATLAB on my computer.

    Here are several common problems and solutions people experience when installing and activating MATLAB.

    • Problem: When I attempt to launch SETUP.EXE in the mswindowsfolder, I see the following errors in pop up windows.

      Pop Up Window #1:
      Setup has stopped working.
      Windows is collecting more information about the problem.
      This might take several minutes.

      Pop Up Window #2:
      Do you want to send more information about the problem?
      Additional details about what went wrong can help Microsoft create a solution

      Solution: Click OK, then open the win32 folder and launch the SETUP.EXE program found there.

    • Problem: I see an Unknown Exception error that reads There was an unexpected exception: External process (blah, blah, blah)... See the log file (blah, blah, blah) for more details.

      Solution: This is a known warning caused by the unanticipated length of time it takes to load MATLAB and all of the licensed toolboxes. Click OK to safely ignore this warning message and continue installing MATLAB.

    • Problem: During MATLAB activation, the Windows User Namefield is displaying a name other than the name I want to use. When I change it, the activation process fails.

      Solution: Please accept the default name that is displayed in the Windows User Name field. Don't change it.

  • Problem: I am having difficulty installing National Instruments LabVIEW on my computer.

    Here are several common problems and solutions regarding installing and activating National Instruments LabVIEW.

    • Problem: When I launch SETUP.EXE from the ASLQ309CORE1 folder, the installation installs the first product correctly, then as it begins to install the second product, the following error message appears.
      Window Title: Academic Site License Fall 2009 LabVIEW CORE
      Window Content: An error occurred while installing LabVIEW 2009 Control Design and Simulation Module.
      Do you want to continue installing the remaining products? Yes/No
      When I click No, I see the following pop-up window.
      Window Title: Academic Site License Fall 2009 LabVIEW CORE
      Window Content: Product Information
      Please read the following information about the products you have installed.
      LabVIEW 2009 Control Design and Simulation Module
      NI LabVIEW 2009 Control Design and Simulation Module
      The Control Design and Simulation Module requires LabVIEW 2009 Full or Professional Development System to be installed.

      Solution: This is a known problem. You must first install only NI LabVIEW by running SETUP.EXE from the ASLQ309CORE1 folder and selecting LabVIEW English from the LabVIEW 2009 folder.
      To exit from the current installation attempt, click Next to see the details of this installation attempt.
      If checked, uncheck the Run License Manager to activate the product(s) box.
      Click Finish.

    • Problem: When I launch SETUP.EXE from the ASLQ309CONTROL folder and successfully navigate through all of the screens (including selecting all software to be installed), and click the final Next button to begin the installation, I see the following error in a pop up window.
      Window Title: Academic Site License Fall 2009 Control and Embedded Systems
      Window Content: An error occurred while installing LabVIEW 2009 FPGA Module.
      Do you want to continue installing the remaining products? Yes/No
      When I click No, I see the following pop-up window.
      Window Title: Academic Site License Fall 2009 Control and Embedded Systems
      Window Content: Product Information
      Please read the following information about the products you have installed.
      LabVIEW 2009 FPGA Module
      NI LabVIEW 2009 FPGA Module
      NI LabVIEW 2009 32-Bit Full/Professional must beinstalled before you can install NI LabVIEW 2009 FPGA Module.

      Solution: This is a known problem. You must begin installing NI LabVIEW by running SETUP.EXE from the ASLQ309CORE1 folder.
      To exit from the current installation attempt, click Next, then Finish.

  • Problem: I brought a Macintosh computer with me instead of the recommended Microsoft Windows system, and now I need to be able to run software that only runs under Microsoft Windows.

    Solution: You will need to install additional software on your Macintosh to allow you to run Microsoft Windows. Here are some options. VUSE does not officially recommend any of these packages or approaches.